# GreenPing Privacy Policy
Last Updated: May 12, 2026
At GreenPing, we are committed to protecting the privacy, confidentiality, and security of our users, vendors, customers, and visitors. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you use our platform, services, websites, APIs, and related tools.
By accessing or using GreenPing services, you agree to the practices described in this Privacy Policy.
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# 1. Introduction
GreenPing provides WhatsApp marketing, automation, CRM, communication, and business management solutions powered through official integrations such as WhatsApp Cloud API and Meta Platforms.
We respect your privacy and are committed to handling your data responsibly, transparently, and securely.
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# 2. Information We Collect
## A. Personal Information
During registration or use of our platform, we may collect:
* Full Name
* Email Address
* Mobile Number
* Business Name
* Company Information
* Billing Details
* Payment Information
* Profile Details
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## B. Business & Operational Data
While using GreenPing services, we may collect:
* WhatsApp Business Account details
* Campaign information
* Templates and automation data
* Contact lists uploaded by users
* Team member or employee data
* Customer communication data
* CRM and business management information
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## C. Technical & Usage Data
We may automatically collect:
* IP Address
* Browser type and version
* Device information
* Operating system
* Login activity
* Usage analytics
* Session information
* Error logs
* Cookies and tracking data
This data helps us improve performance, security, and user experience.
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# 3. How We Use Your Data
We use collected information for the following purposes:
## Service Delivery
* Providing WhatsApp marketing and automation services
* Managing user accounts and subscriptions
* Enabling CRM and communication features
* Processing transactions and payments
## Platform Improvement
* Improving platform performance
* Enhancing security systems
* Fixing technical issues
* Developing new features
## Communication
We may contact users regarding:
* Account notifications
* Security alerts
* Billing updates
* Platform announcements
* Technical support
* Service-related communications
## Legal & Compliance
We may process data to:
* Comply with legal obligations
* Enforce platform policies
* Prevent fraud or misuse
* Meet Meta and WhatsApp policy requirements
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# 4. End-User Data Responsibility
Users and vendors are solely responsible for:
* Obtaining customer consent before messaging
* Managing customer data lawfully
* Following local privacy regulations
* Ensuring ethical communication practices
GreenPing does not take responsibility for user-uploaded customer data or messaging activities conducted through the platform.
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# 5. Data Sharing & Third-Party Services
GreenPing does NOT sell, rent, or trade personal information.
However, we may share information with trusted third-party providers for operational purposes, including:
* WhatsApp Cloud API
* Meta Platforms
* Payment gateways
* Cloud hosting providers
* Analytics services
* Security and monitoring services
All third-party providers are required to maintain confidentiality and protect user data.
We may also disclose information if:
* Required by law
* Ordered by government authorities
* Necessary to protect legal rights
* Required to prevent fraud or abuse
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# 6. Cookies & Tracking Technologies
GreenPing may use cookies and similar technologies to:
* Maintain user sessions
* Remember preferences
* Improve website functionality
* Analyze user behavior
* Enhance security
Users can disable cookies through browser settings, although some features may not function properly.
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# 7. Data Security
We implement industry-standard security measures, including:
* SSL/HTTPS encryption
* Secure server infrastructure
* Access controls
* Authentication systems
* Activity monitoring
* Firewall and security protections
While we take reasonable measures to secure data, no online platform can guarantee absolute security.
Users are also responsible for:
* Protecting account credentials
* Preventing unauthorized access
* Using secure passwords
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# 8. Data Retention
We retain information only as long as necessary to:
* Provide services
* Maintain business operations
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
Data may be deleted or anonymized after account closure, subject to applicable laws and operational requirements.
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# 9. User Rights
Depending on applicable laws, users may have the right to:
* Access their personal data
* Correct inaccurate information
* Request deletion of data
* Request data export
* Withdraw consent where applicable
For any privacy-related requests, users may contact our support team.
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# 10. WhatsApp & Meta Compliance
GreenPing integrates with official Meta and WhatsApp services.
Users must comply with:
* WhatsApp Business Policies
* Meta Platform Policies
* Local communication and privacy laws
GreenPing is not responsible for:
* WhatsApp number bans
* Meta account restrictions
* Template rejection
* Messaging limitations caused by user activity
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# 11. Children’s Privacy
GreenPing services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
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# 12. International Data Processing
By using GreenPing, users understand that data may be processed or stored on servers located in different regions or countries depending on infrastructure and service providers.
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# 13. Changes to this Privacy Policy
GreenPing may update this Privacy Policy periodically.
Updated versions will become effective immediately upon publication on the platform.
Continued use of the platform after updates indicates acceptance of the revised Privacy Policy.
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# 14. Limitation of Liability
GreenPing shall not be liable for:
* Unauthorized access caused by user negligence
* Third-party service failures
* WhatsApp or Meta platform restrictions
* Data loss due to external attacks
* Indirect or consequential damages
Users use the platform at their own risk.
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# 15. Contact Information
For questions, concerns, or privacy-related requests, please contact:
Team GreenPing
📧 Email: [info@greenping.in](mailto:info@greenping.in)
🌐 Website: https://greenping.in
Address:
Shop no 15 Sahu Complex Magal Bhawan Raipur 492001
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# 16. Your Consent
By using GreenPing, creating an account, or accessing our services, you acknowledge that:
✔ You have read this Privacy Policy
✔ You understand how your data is collected and used
✔ You agree to the practices described in this policy
Thank you for trusting GreenPing 🚀
