Refund Policy

# Refund Policy Last Updated: May 14, 2026 Thank you for choosing GreenPing. This Refund Policy explains the terms regarding payments, subscriptions, cancellations, and refunds for services provided by GreenPing. --- # 1. General Policy GreenPing provides digital software services including WhatsApp marketing, CRM, automation, communication, and business management solutions. Due to the nature of digital products and software services, all payments made to GreenPing are generally non-refundable unless otherwise stated in this policy. --- # 2. Subscription Services Users may purchase subscription plans or service packages to access GreenPing features. Subscriptions may include: * WhatsApp marketing services * CRM features * Automation tools * Messaging services * Business management features * API integrations Access to paid services is activated after successful payment confirmation. --- # 3. No Refund After Service Activation Once any of the following occurs, refunds may not be provided: * Account activation * Subscription activation * API setup completion * WhatsApp integration setup * Usage of platform services * Consumption of credits or messaging balance --- # 4. Eligible Refund Situations Refunds may be considered only under the following conditions: * Duplicate payment * Technical failure caused solely by GreenPing * Payment charged but service not activated * Billing error verified by our team Approved refunds will be processed to the original payment method where possible. --- # 5. Non-Refundable Situations Refunds will not be issued for: * User policy violations * WhatsApp or Meta account bans * Template rejection by Meta * Messaging restrictions caused by user behavior * User inactivity * Change of mind after purchase * Failure to use purchased services * Third-party platform downtime --- # 6. Trial & Demo Services If GreenPing provides free trials, demo access, or testing environments, users are encouraged to evaluate the platform before purchasing any paid plan. --- # 7. Cancellation Policy Users may cancel subscriptions at any time. Cancellation will stop future billing cycles but will not automatically generate refunds for previous payments already processed. --- # 8. Chargebacks & Payment Disputes Users are encouraged to contact GreenPing support before initiating chargebacks or payment disputes. Fraudulent chargebacks may result in: * Account suspension * Permanent account termination * Restriction of future services --- # 9. Processing Time If a refund is approved, processing may take approximately 7–15 business days depending on the payment provider or banking system. --- # 10. Third-Party Services Certain services rely on third-party providers including: * Meta Platforms * WhatsApp Cloud API * Payment gateways * Hosting providers GreenPing is not responsible for interruptions, restrictions, or failures caused by third-party platforms. --- # 11. Changes to this Policy GreenPing reserves the right to modify or update this Refund Policy at any time without prior notice. Updated versions will become effective immediately upon publication. --- # 12. Contact Information For billing or refund related questions, please contact: Team GreenPing Email: [info@greenping.in](mailto:info@greenping.in) Website: https://greenping.in Address: Shop no 15 Sahu Complex Magal Bhawan Raipur 492001 By purchasing or using GreenPing services, users acknowledge that they have read, understood, and agreed to this Refund Policy.