# GreenPing Vendor Responsibilities & Compliance Terms
**Last Updated:** August 29, 2026
These Terms and Conditions ("Terms") govern your access to and use of the GreenPing platform, website, applications, APIs, and related services. By registering for, accessing, or using GreenPing, you agree to be bound by these Terms and all applicable policies. If you do not agree with these Terms, you must not use the platform.
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## 1. User Responsibilities
- Users must use the GreenPing platform only for lawful business purposes.
- All users must comply with **Meta (WhatsApp) Business Policies** and guidelines at all times.
- Users are strictly prohibited from engaging in:
- Fraudulent activities
- Fake or misleading marketing
- Spam messaging
- Deceptive communication
- Illegal promotions or services
- Users are responsible for all activities performed under their account, including team members and sub-users.
- Any misuse of the platform may result in immediate suspension or permanent termination of the account.
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## 2. Account Security
- Users are fully responsible for maintaining the confidentiality of their account credentials.
- Sharing login credentials with unauthorized persons is strictly prohibited.
- Users must immediately report any:
- Unauthorized access
- Suspicious activity
- Security breach
- GreenPing shall not be responsible for any loss caused due to user negligence or weak account security practices.
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## 3. Payments and Billing
- Users agree to pay all subscription fees, service charges, and applicable taxes on time.
- Failure to make timely payments may result in:
- Service restriction
- Temporary suspension
- Permanent account deactivation
- All payments are generally non-refundable unless explicitly stated otherwise.
- GreenPing reserves the right to modify pricing, plans, or billing structures at any time with prior notice.
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## 4. Data Protection & User Responsibility
- Users must ensure that all customer data uploaded or processed on the platform is collected legally.
- It is mandatory to obtain proper **consent from end-users** before sending any WhatsApp messages.
- Users must comply with all applicable:
- Data protection laws
- Privacy regulations
- Local communication laws
- GreenPing acts only as a technology provider and is not responsible for misuse of customer data by users.
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## 5. Compliance with Meta (WhatsApp) Policies
- Users must strictly follow all **Meta WhatsApp Business Policies**, including:
- Messaging guidelines
- Template approval rules
- Opt-in/opt-out requirements
- Spam control regulations
- Any violation of Meta policies may result in:
- WhatsApp number suspension
- API access restriction
- Message delivery failure
- GreenPing is not responsible for any account bans or restrictions imposed by Meta due to user actions.
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## 6. Platform Usage Policy
Users must NOT use GreenPing for:
- Sending unsolicited or bulk spam messages
- Scamming or phishing activities
- Illegal product or service promotion
- Harassment or abusive communication
- Sending harmful links or malware
- Violating intellectual property rights
- Misusing automation tools against WhatsApp guidelines
GreenPing reserves the right to monitor and take action against suspicious activities to maintain platform safety.
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## 7. Service Limitations
- GreenPing depends on third-party services such as WhatsApp Cloud API and Meta infrastructure.
- Service interruptions, delays, or failures may occur due to external providers.
- GreenPing does not guarantee 100% uptime or uninterrupted service.
- Users agree that performance may vary depending on third-party APIs and network conditions.
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## 8. Termination & Suspension
GreenPing may suspend or terminate user accounts without prior notice if:
- Terms are violated
- Spam or fraud is detected
- Payment is not received
- Meta policy violations occur
- Platform misuse is identified
Serious violations may result in permanent ban without refund.
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## 9. Intellectual Property
- All software, branding, design, and system architecture of GreenPing belong to the company.
- Users are not allowed to:
- Copy platform code
- Reverse engineer systems
- Resell or replicate services without permission
- Unauthorized use of GreenPing branding or systems is strictly prohibited.
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## 10. Updates to Terms
GreenPing reserves the right to update or modify these terms at any time.
Continued use of the platform after updates will be considered acceptance of the revised terms.
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## 🆕 11. Team and Organizational Updates
GreenPing may, from time to time, update its internal team structure, organizational policies, or operational workflows to improve service delivery, compliance, and user experience.
- Any such updates will be communicated to users via:
- Email notifications
- In-platform announcements
- Official blog or help center posts
- Users are encouraged to regularly review these terms and any supplementary communications for the latest updates.
- Significant changes that may affect user rights, obligations, or platform usage will be notified at least **15 days in advance**, where reasonably possible.
- Continued use of the platform after such updates constitutes acceptance of the revised team and organizational arrangements.
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## 12. Final Agreement
By using GreenPing, you confirm that:
✔ You understand and accept all responsibilities
✔ You will follow WhatsApp and Meta policies
✔ You will use the platform ethically and legally
✔ You are responsible for your account activities
Failure to comply may result in action against your account.
## 13. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Raipur, Chhattisgarh, India.
## 14. Limitation of Liability
GreenPing shall not be liable for:
WhatsApp or Meta account suspension.
Third-party API failures.
Internet outages.
User negligence.
Business loss.
Loss of profits.
Indirect, incidental, or consequential damages.
The total liability of GreenPing shall not exceed the amount paid by the user for the services during the preceding three (3) months.
## 15. Force Majeure
GreenPing shall not be responsible for delays or failure in performance caused by events beyond its reasonable control, including but not limited to:
Natural disasters
Government restrictions
Internet outages
Power failures
Cyber attacks
Third-party service interruptions
Meta or WhatsApp infrastructure failures
## 16. Contact Information
For any questions regarding these Terms, please contact:
GreenPing
📧 Email: info@greenping.in
🌐 Website: https://greenping.in
📍 Address: Shop No. 15, Sahu Complex, Bagal Bhawan, Mathpurena, Raipur,
Chhattisgarh – 492001, India
## 17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
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